Privacy Policy

Last updated: August 2026

This policy describes how CreativeBuilds (Ryan B., sole proprietor) handles information when you use www.creativebuilds.dev, submit a project inquiry, request Free Services, book a call, or communicate with us about services.

The short version

We collect only what you choose to send or what is needed to run the site, respond to requests, and improve our services. We do not sell your data. We do not share it with third parties for their marketing. We may use anonymized, aggregated information internally to improve products and client outcomes.

Information you choose to send

Depending on how you contact us, that may include:

• Name, email, phone, business name, and preferred reply method
• Mobile numbers you submit on the SMS opt-in form at www.creativebuilds.dev/sms
• Project goals, budget range, timeline, website links, and other details in inquiry or free audit forms
• Messages and notes related to support, bookings, or existing client work
• Payment-related records when you purchase a service (processed by Stripe - we do not store full card numbers)

Do not send passwords, private API keys, payment-card numbers, or highly sensitive personal information through general contact forms.

Technical and visit context

We use privacy-friendly, first-party analytics to understand which pages are useful and where visitors drop off. This may include page path, session identifier, time on page, referrer, and browser type. We also use Google Analytics 4 (gtag) to measure traffic and engagement on www.creativebuilds.dev. GA4 may collect page and session metrics via Google's servers. We do not use advertising pixels or sell your data for third-party marketing.

Inquiry and free-audit drafts may be saved in your browser's local storage until you submit or clear site data. Hosting and security providers may create standard server logs (IP address, request time, URL).

SMS program

If you opt in at www.creativebuilds.dev/sms, CreativeBuilds may send recurring SMS about inquiry replies, callbacks, booking reminders, and (for the account owner) Miranda live-chat or call alerts. Message frequency varies. Message and data rates may apply. Reply STOP to cancel, HELP for help. Consent is not a condition of purchase.

Mobile numbers collected for SMS are not shared with third parties or affiliates for marketing or promotional purposes. Twilio delivers the messages. You can also email [email protected] to be removed.

How information is used

• Review and respond to project, free audit, support, and booking requests
• Prepare estimates, scope documents, and deliver contracted services
• Send confirmations and follow-up related to your request
• Send SMS to numbers that opted in at /sms (inquiry replies, callbacks, booking reminders, owner alerts)
• Prevent spam, protect the website, and diagnose form or delivery issues
• Understand aggregate site usage and which contact paths work best
• Internal research: anonymized, aggregated data may be used to improve products, workflows, and client outcomes. Individual submissions are not sold or licensed to outside parties.

What we do not do

• We do not sell or rent personal information
• We do not share your project details with unrelated businesses for their advertising
• We do not use your inquiry to place you on unrelated marketing lists

Service providers

Trusted providers help us operate the site and deliver services, including:

• Cloudflare - DNS, security, tunnel access, and Zero Trust where configured
• Resend - transactional email (inquiry notifications, confirmations)
• Stripe - payment processing for bookings and subscriptions
• Self-hosted infrastructure - application and database hosting on our production server (Syrus)
• Twilio - voice and SMS delivery for opted-in numbers
• Cal.diy - scheduling embeds when you book a call

These providers process data under their own terms. We share only what is needed for the specific workflow.

Retention and protection

Information is kept as long as reasonably needed to respond, maintain client records, provide support, document transactions, meet legal obligations, or resolve disputes. Reasonable safeguards limit access to Ryan B. and required service providers.

Your choices

You may request access, correction, or deletion of personal information we hold about you. Some records may need to be retained for active work, payment, tax, security, or legal reasons. Email [email protected] with subject "Privacy request." We respond within 30 days.

Contact

CreativeBuilds · Ryan B. · [email protected] · (608) 387-8444 · Wisconsin, United States

See also: Terms of Service · Client policies