Client Policies

Last updated: July 2026

Plain-English policies for projects with CreativeBuilds. These supplement our Terms of Service and Privacy Policy.

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Pricing & Scope

Published prices on /pricing show typical build fees plus monthly upkeep where applicable. Domain ownership (keep, transfer, or purchase) is clarified before deposit. Your written quote confirms the exact scope, tier, and total before work begins.

Package scope is defined by page count, features, integrations, and support level listed for that tier
Extra pages, forms, automations, rush delivery, or new features outside scope are quoted separately before billing
Third-party costs (domains, paid plugins, SMS, ad spend) are separate unless your quote says otherwise

Payments & Billing

Build payments: 25% deposit before work begins; 75% on approved deliverable before launch or handoff
Monthly upkeep: billed monthly or yearly per your plan; begins at launch or as stated in your quote
Blitz Call and small bookings: paid at booking via Stripe
Invoices and receipts are emailed; unpaid balances must be cleared before transfer of production access

Refunds & Deposits

Deposits are fully refundable within 48 hours of payment
After 48 hours, deposits are non-refundable - planning and schedule are reserved
Work begins within 24 hours of deposit unless we agree otherwise in writing
Final payments are due on approved deliverables; refunds after approval apply only if we fail to deliver agreed scope (case-by-case, documented in writing)

Revisions & Feedback

A revision adjusts agreed deliverables - it is not a new feature or integration
Provide consolidated feedback per round; scattered one-line changes slow delivery
Included revision rounds depend on your package; extra rounds are quoted before work continues
Pre-launch QA fixes for broken layout or agreed copy errors are included; new scope is not

Ownership, Cancellation & Transfer

You own: your content, domain, customer data, and brand assets. Upon full payment, you own the project deliverable per scope.

We retain: reusable code libraries, templates, and general automation patterns.

Cancellation: either party may cancel with notice; work completed to date is billed per terms above
Delays: 30+ day pauses without communication may incur a restart fee
Transfer: site export or migration assistance is billed separately; unpaid balances due first

Questions

[email protected] · (608) 387-8444 · Wisconsin, United States